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Do you work in a restaurant and had a customer complain because his steak he ordered “extra well done” was “too dry”? Or in a department store where a customer purchased eye shadow, used half of it, and tried to return it a month later? You may feel like you’ve reached the end of your rope, that your faith in humanity has been on an inexorable decline since your first day on the job, but you have only gotten a glimpse of the Nietzschean abyss that is customer service. It gets worse.
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Simon Owens is a journalist living in Washington, DC. You can follow him on Twitter, Facebook, or Google+. Email him at [email protected]
