Mandy Moore is expressing frustration after an Amazon package was allegedly delivered to her in-laws’ property, which had been destroyed in the recent wildfires in Los Angeles. The actress, known for her role in This Is Us, shared an image of the package on Instagram Stories Tuesday, February 11, showcasing the brown box with Amazon labeling on the steps of what appeared to be a completely leveled home.
Moore, 40, used the post to criticize Amazon’s lack of discretion in delivering packages to homes affected by the devastating fires. She shared the image along with a message to the company, writing in white text, “Do better, Amazon. Can we not have better discretion than to leave a package at a residence that no longer exists? This is my mother and father-in-law’s home. Smh.”
Amazon quickly responded to Moore’s concerns. A spokesperson for the company, Steve Kelly, confirmed to PEOPLE that Amazon had reached out to Moore through Instagram to apologize for the mistake. The statement also outlined the company’s policy regarding deliveries in areas affected by wildfires.
“For weeks, we’ve advised those who are delivering on our behalf in Southern California to use discretion in areas that were impacted by wildfires – especially if it involves delivering to a damaged home – that clearly didn’t happen here,” Kelly said. Amazon emphasized that it is investigating the incident further.
Moore’s post comes after she and her family were personally affected by the Los Angeles wildfires in early January. The actress revealed in an Instagram post that while the main part of her Altadena home was spared, her husband Taylor Goldsmith’s music studio, along with their garage and back house, were destroyed. Moore, who lives with Goldsmith and their three young children, expressed mixed emotions, including “weird survivor’s guilt.”
“We were able to park and walk up our street to bear witness to all the loss. Miraculously, the main part of our house is still standing. For now,” Moore wrote on January 9. “It’s not livable but mostly intact. We lost Taylor and Griffin’s studio with every instrument and piece of equipment they’ve ever owned. We lost our garage and back house.”
Moore also shared her heartbreak over the wider devastation, revealing that her in-laws, along with several others in the community, had lost their homes. “Everyone we know lost everything. Every house on our street is gone. My in-laws. My brother and sister-in-law—6 weeks from welcoming their first baby. Our best friends. Feeling weird survivors guilt,” she said in the emotional post.
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Despite their personal losses, Moore and her family have expressed their commitment to helping the community rebuild. In her Instagram caption, she concluded, “We love this community and will do everything we can to help rebuild and support. Thanks for everyone for checking on us and offering us help. Altadena strong.”
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Moore later addressed criticism she received after sharing a GoFundMe link for her brother-in-law Griff and his wife Kit, who lost everything in the fire. Some questioned the need for financial assistance, prompting a direct response from the actress.
“And people questioning whether we’re helping out our own family or attributing some arbitrary amount of money Google says someone has is NOT helpful or empathetic,” Moore wrote, defending her actions. “Of course we are. Our buddy Matt started this GoFundMe and I’m sharing because people have asked how they can help them. We just lost most of our life in a fire too,” she added, before concluding with a blunt message: “Kindly F OFF. No one is forcing you to do anything.”
The wildfires in Los Angeles County, including the Eaton Fire and Palisades Fire, wreaked havoc throughout January. The Eaton Fire, which ignited on January 7, burned over 14,000 acres, while the Palisades Fire consumed more than 23,000 acres. Both fires were fueled by strong Santa Ana winds, which reached hurricane-force speeds. After weeks of battling the fires, both were fully contained by the end of January.
As the Moore family continues to process their losses, their focus remains on rebuilding and supporting their community, as well as advocating for better practices in situations where homes have been destroyed. The incident with Amazon highlights the broader challenges of delivering packages to areas impacted by disasters and serves as a reminder of the ongoing recovery efforts in the aftermath of the fires.
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