Someone in UPS’s customer service department is having a pretty bad day.
Sports car enthusiast Rob Dahm revealed in a new video that a custom-built engine he shipped through UPS was sold to someone else and turned up on eBay after UPS declared the package lost in the mail.
More than seven months ago, he ordered the four-rotor engine from a shop in New Zealand. The shipment made it halfway around the world, but disappeared somewhere in Kentucky.
Dahm spent week after week contacting UPS, trying to track down his shipment, find out what happened to it or collect the insurance money for his expensive engine being lost, but UPS was no help. Fed up, he made a parody video of “The Fast and the Furious” where he kills a UPS delivery guy for failing to tell him where the engine is, and put it on YouTube.
At the end of the video, he displayed the tracking number for his delivery and publicly asked for help. “I want to know - more than just I’ll get insurance money and get [the engine] rebuilt - I want to know what happened,” he said. “But the second issue, if you have any sort of help in getting the insurance going, they’ve been giving the shop in New Zealand the runaround. So I’m without my money, and I’m without my motor. I’m in this purgatory of automotive hell.”
The video sparked just enough internet buzz for a viewer to check around and find an eBay auction for an engine that looked suspiciously similar to the one Dahm ordered. He double-checked with the shop in New Zealand to confirm, bought out the auction - meaning he paid for his engine twice - and then called the cops.
Meanwhile, UPS contacted him to tell him to take his parody video down. When he told them he’d gotten the authorities involved, they insisted the person currently in possession of the motor owned it legally. “You can’t find my motor,” Dahm rants in his new video, “you can’t tell me where my motor is, you can’t tell me what happened, you can’t insure me [for] it, but you can sure as hell tell me ‘No, we auctioned it off to him.’”
It turned out UPS marked the package “Unclaimed Merchandise,” despite the fact that Dahm was working hard to get the motor back and even sent them a bunch of pictures of what the shipping crate and motor looked like.
The story has a satisfying ending, at least - Dahm finally got his engine and a larger following on YouTube thanks to the drama. He’ll now be using his channel to document the construction of a turbo 4 rotor, 1000 horsepower car.